Shipping policy

Shipping & Delivery

We want your Serei order to arrive as beautifully as it was curated.

Processing time All orders are processed within 2–5 business days. You'll receive a confirmation email with tracking details once your order has shipped.

Delivery times — Australia Standard shipping: 5–10 business days Express shipping: 2–5 business days

Free shipping Enjoy free standard shipping on all orders over A$60 across Australia.

International shipping We currently ship Australia-wide only. International shipping coming soon.

Tracking your order Once your order ships, you'll receive an email with your tracking number. You can track your order at any time via the link provided.

Delays Delivery times are estimates and may vary due to carrier delays, weather, or other circumstances outside our control. If your order hasn't arrived within the estimated timeframe, please contact us at hello@sereibeauty.com and we'll look into it for you.

Questions? We're always happy to help — reach us at hello@sereibeauty.com 🌸